Refund Policy

If BillingOtter isn’t right for you, contact us within 14 days of your first payment for a paid plan (Creator Pro or Team, monthly or yearly) and we’ll refund it in full — no questions asked. This applies to your first purchase of each plan, not to renewals.

You can cancel your subscription at any time from Settings → Billing in the app. Cancelling stops future charges; you keep paid features until the end of the period you already paid for. We don’t issue partial refunds for unused time in a billing period that has already started, except where the law requires it.

If you believe a renewal was charged in error (for example, you cancelled before the renewal date but were still billed), tell us within 14 days of the charge and we’ll make it right.

Email support@billingotter.com from the address on your BillingOtter account with the word “Refund” in the subject. Refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.

BillingOtter’s free plan and the free tools on this website don’t involve any payment, so no refunds apply to them.

Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of your country or state. See also our Terms of Service.